Privacy Policy | The Board Guy

The Board Guy is the trading name of Whirl Recycling Pty Ltd (Whirl).
ABN:42 669 542 385
ACN:669 542 385

Whirl is committed to protecting your privacy. This policy outlines our ongoing obligations to you and how we manage your Personal Information.

Whirl has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The APPs govern how we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

Individual privacy rights and expectations are important to us. Our data policies are designed to respect and comply with the U.S CAN SPAM ACT 2003 and the Australian Spam Act 2003.

Personal Information

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and personal items you are asking us to recycle.

This Personal Information is obtained in many ways including: interviews; correspondence; telephone; facsimile; email; and via our website www.theboardguy.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law. Third Parties Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Disclosure of Personal Information Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Whirl Recycling will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the quality of your Personal Information It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Use of Cookies Various technologies, including “cookies”, can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Some Whirl Recycling pages use cookies or other technologies so that we can better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Data Export Third party technology providers are used to capture and store your data. These providers are chosen, among other criteria, for their adherence to best practice security and privacy standards. As a result, your data is exported to and is stored in the United States of America as well as Australia. Compliance with both countries’ security and privacy standards and laws is maintained in all cases. Policy Updates This Policy may change as appropriate and is available on our website.

Advertising, analytics and Meta (Facebook/Instagram)

Our website uses the Meta Pixel, a tool from Meta Platforms, Inc. (the company behind Facebook and Instagram). It helps us understand whether our ads are working and show our ads to people likely to be interested in selling circuit boards and electronics.

What we collect when you visit When you visit our website, we may record:

the pages you view and when how you reached us, such as a Facebook or Instagram ad, a search engine, another website or a direct visit, including any ad campaign tags in the link (for example "utm" tags or a Facebook click ID) the website that referred you and the first page you landed on
whether you tap one of our phone number links.

This information is stored in your browser. We keep your most recent visit source for up to 30 days and your first visit source for up to 90 days. After that it is discarded.

When you send us an enquiry or mail-order form If you submit a form, we connect the visit information above to your enquiry, so we know which advertising led to it. We keep this with your contact record, including the source that first brought you to us, for as long as we hold your record.

We also send Meta a notice that an enquiry was made. Your name, email address, phone number and location details are hashed (turned into a scrambled code that can't be read) before we send them. Meta uses this hashed information only to match the enquiry to an ad and measure its results. We don't send Meta the contents of your message, prices or details of your items.

Overseas storage Meta may store and process this information outside Australia, including in the United States and other countries where it operates. Our website and customer records are hosted by service providers who may also store data overseas. We take reasonable steps to make sure these providers protect your information in line with the Australian Privacy Principles.

Your choices

You can block or clear cookies and stored website data in your browser settings at any time.
You can control how Meta uses your information for ads in your Facebook or Instagram ad settings, or at facebook.com/privacy.
You can ask us what information we hold about you, ask us to correct it, or ask us to stop using it for marketing. Contact us on 0401 972 417 or at [your email address].
For more about how Meta handles data, see Meta's Privacy Policy at facebook.com/privacy/policy.

If you have any queries or complaints about our Privacy Policy please contact us at: support@whirlrecycling.com

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